Retail Assistant Store Manager- Shreveport, LA

Overview

At Consumer Cellular we are redefining Retail! Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don’t! This commitment is anchored in our desire to truly have a relationship with our guests. If you don’t believe us, stop by one of our stores and you will be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and enjoying an unparalleled shopping experience.

The Retail Assistant Store Manager must exceed expectations and be responsible for overall store effectiveness and customer satisfaction. They must have excellent customer service skills, train and manage talent, and lead and develop others. They will have strong performance management and coaching skills to develop team members. The position is responsible for managing full and part‑time Mobile Advisors.

Wage: $20.50–$21.50 per hour plus uncapped commission. Classified as modified full-time (30–39 hrs/week, average 35 hrs).

• Manages all aspects of in-store execution: staffing, shift scheduling, hours completion, customer engagement, sales, merchandising, inventory.
• Establishes and maintains critical relationships with senior store and field leadership.
• Ensures strong relationships with the in-store team and field leadership for communication continuity and directive adoption.
• Promotes employee satisfaction through progressive engagement.
• Manages performance to achieve sales and customer service objectives.

• Works collaboratively with senior store and field sales leadership to achieve objectives.
• Participates in senior store leadership meetings and provides regular reports.
• Completes required sales training personally and ensures all employees are fully trained.
• Provides feedback on store performance and plans future progress.
• Directly coaches and trains sales representatives.

• High School Diploma required.
• 3–5 years training, sales, account management, or related experience; 2+ years retail management experience in the wireless industry.

• Specialty Retail or Big Box management experience required.
• Proven record as a leader and department or store manager.
• Excellent verbal and written communication.
• High business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Self-starter.
• Can incentivize and drive sales reps to perform and deliver client expectations.
• Proficient in MS Office (Word, Excel, PowerPoint).

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Ability to move around the store, assist customers and maneuver merchandise when necessary.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies.

Minimum Salary: $44,100, Maximum Salary: $57,750.

• Competitive base pay with potential for shift differential, overtime and bonus pay.
• Medical, Dental, Vision insurance (company-paid).
• 401(k) company match up to 6%.
• Discounted Employee Wireless plan.
• Paid Time Off (PTO) after 30-day waiting period.
• 6 company-paid holidays plus 16 hours floating holiday accrual per year.
• Flexible Spending Accounts.