Director of Janitorial Operations - Shreveport, LA

Overview

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best-in-class service guides how we treat our clients and forms the foundation of our company culture. We strive to create an empowering professional environment with a sense of community and opportunity for our employees.

This is an in-person role. The ideal candidate will be located in or near Shreveport, LA.

The Director of Janitorial Services leads a multi-site janitorial operations team across a defined region, ensuring exceptional service delivery, operational efficiency, and client satisfaction. This role oversees strategic and day-to-day management of janitorial services, driving performance excellence, optimizing resources, and cultivating strong relationships with clients and staff. The Director of Operations plays a key leadership role in developing operational strategies, enhancing service delivery standards, and fostering a culture of accountability and continuous improvement.

• Leadership & Team Development:
  Leads, coaches, and develops a team of operations and site managers to achieve service, financial, and operational goals; promotes a culture of accountability, teamwork, and continuous improvement; evaluates performance, identifies training needs, and mentors future leaders within the organization.
• Operational Oversight:
  Oversees operations across multiple client sites and accounts, ensuring consistent, high-quality janitorial services; implements standardized operating procedures and quality assurance programs to maintain compliance with safety, environmental, and industry standards; ensures sufficient staffing, scheduling, and resource allocation to meet customer and operational requirements.
• Strategic Planning & Financial Management:
  Develops and manages budgets, including labor, supplies, and equipment; analyzes operational data to identify efficiency improvements and cost-saving opportunities; partners with leadership to forecast needs, support business planning, and deliver on profitability targets.
• Client Relationship Management:
  Serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance; conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement; expands existing business through additional services and enhancement projects.
• Quality Assurance & Compliance:
  Leads regular inspections to ensure facilities meet company and client cleanliness standards; implements corrective action plans in coordination with supervisors and site managers; ensures compliance with health, safety, and environmental policies across all operations.
• Business Growth & Process Improvement:
  Identifies and implements operational innovations to streamline workflows and elevate service quality; supports new account startups and transitions, ensuring smooth onboarding and consistent service delivery; collaborates with the Director of Operations, Brand Leadership and corporate leadership on strategic initiatives.

• Education & Experience:
  
  5+ years of progressive experience in facilities or janitorial operations management; 3+ years in a multi-site leadership role;
  Bachelor’s degree in Business, Management, or related field preferred (or equivalent experience); bilingual in English and Spanish (preferred).
• Technical & Professional
  
  Skills:
  
  Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); proven ability to manage budgets, labor planning, and operational KPIs; excellent communication, problem-solving, and relationship-building skills; thorough understanding of janitorial processes, cleaning equipment, and safety standards.
• Additional Requirements:
  
  Valid U.S. Driver’s License and acceptable driving record; reliable transportation and ability to travel up to 50% (including occasional air travel); availability for weekends, holidays, and emergencies as required; authorized to work in the United States (E-Verify required); the Facilities Group is committed to fostering a culture of diversity and inclusion and provides equal employment opportunities without regard to protected characteristics;
  
  ADA/PWFA accommodations policy and contact information are available through the Recruitment Team if needed.