Tech Service Specialist V

Tech Service Specialist V (58389) – Welbilt Inc. (Shreveport, LA)

Welbilt Inc., a global leader in high‑performance conveyor ovens for the commercial food service market, invites you to grow with us. We value, reward, and celebrate teamwork and innovation.

This role provides technical support for incoming inquiries regarding service and repair issues with supported equipment in the field. Reporting directly to the Manager of Technical Service, you will be based in Shreveport, LA.

• Provide technical support on product brand equipment for Service Techs, Service agencies, Sales, and Customers via phone, email, or on‑site visits.
• Work closely with Management, Customer Service, Sales, and Engineering to resolve escalated technical support issues around brand equipment in a timely manner.
• Review and learn training materials for Call Center and field technician use to install, troubleshoot, and repair Frymaster/Merco equipment.
• Resolve customer escalation issues and participate in the on‑call rotation for after‑hours, weekends, and holidays once trained.
• Support Service Techs, Service agencies, Sales, and Customers and third‑party sources with inquiries for Frymaster and Merco brands.
• Resolve escalated issues from Chain Restaurant locations.
• Take opportunities to educate yourself on product lines, service issues, and tools used in this area.

Education & Experience

• High School or equivalent.
• 5‑10 years of Electrical, Technical, or Engineering experience preferred.
• Previous field technical experience in relevant field, equipment repair, and maintenance.

Skills & Abilities

• Computer usage including MS Office skills – Word, Excel, Outlook.
• Ability to communicate well and with tact verbally and in writing.
• In‑depth understanding of computer networking (wired and wireless) and basic knowledge of all product lines.
• Strong decision‑making and problem‑solving skills.
• Strong chain‑management skills.

• Sitting:
  Extended periods of sitting at a desk or workstation while working on a computer.
• Standing/Walking:
  Occasional need to stand or walk within the office premises.
• Lifting/Carrying:
  Ability to lift and carry office supplies and materials, up to 20 pounds occasionally.
• Repetitive Motion:
  Regular use of hands and fingers for typing, writing, and manipulating office equipment.
• Vision:
  Continuous use of visual acuity for reading documents and computer screens.
• Hearing:
  Ability to hear and communicate effectively with coworkers, clients, and customers in person and over the phone.
• Speaking:
  Clear and concise verbal communication is essential.
• Bending/Reaching:
  Occasional need to bend, stoop, or reach for objects on shelves or in cabinets.
• Climbing:
  Minimal requirement for climbing stairs or using elevators.

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On‑the‑job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…
• Frymaster, a Welbilt brand, creates award‑winning, innovative, commercial fryers that are taking frying technology to a new level.

For more information about Frymaster, visit

For more information about Welbilt, visit (Use the "Apply for this Job" box below)..

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law.

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Information Technology

Industries and Beverage Services