Program Manager, Platform

Program Manager, Qualtrics/Employee Experience Platform

Join to apply for the Program Manager, Qualtrics/Employee Experience Platform role at KPMG US
.

KPMG is known for its strong culture of inclusion and professional growth. We provide audit, tax and advisory services for organizations in today’s most important industries, delivering real results for our clients.

• Lead the end‑to‑end delivery of Qualtrics‑based surveys, including planning, execution, and optimization, by defining program scope, objectives, and success metrics; deliver advanced surveys, workflows, dashboards, and automations within Qualtrics XM‑EX (including Engagement, Lifecycle, and 360), while ensuring compliance with data privacy and security standards.
• Oversee and maintain governance over the HR brand, managing demand and developing a prioritized roadmap of deliverables.
• Partner with HR, IT, and business leaders to ensure survey initiatives align with organizational goals, while regularly updating senior leadership on program status, risks, and outcomes.
• Develop reporting frameworks and dashboards that track engagement and program impact.
• Identify and implement opportunities for automation and integration with HR systems such as Workday and Service Now, while establishing governance frameworks and best practices for effective survey lifecycle management.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

• Minimum five years of recent experience in program management within HR tech or a related domain.
• Bachelor’s degree from an accredited college or university in HR, business, or five years of relevant work experience; PMP or Agile and Qualtrics certifications are preferred. A high school diploma or GED is required.
• Strong knowledge of employee experience frameworks and HR analytics.
• Hands‑on experience with Qualtrics XM‑EX (including Engagement, Lifecycle, and 360) – survey logic, workflows, dashboards.
• Familiarity with APIs, Webhooks, and integrations (Salesforce, Jira, BI tools).
• Proficiency in data analysis tools (Excel, SPSS; SQL is preferred).
• Strong leadership, stakeholder management, organization and communication skills; ability to manage multiple projects in a fast‑paced environment.
• Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG will not sponsor applicants for U.S. work visas for this opportunity.

KPMG offers a comprehensive benefits package, including medical, dental, vision coverage, disability and life insurance, a 401(k) plan, and personal well‑being benefits. Additional benefits details are provided on the KPMG US Careers site.

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status or any other category protected under law.