Hotel - Houseman

Overview

JOB DUTIES AND RESPONSIBILITES:

• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
• Provides professional greeting when interacting with guests and housekeeping personnel.
• Ensures that all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
• Ensure that all housekeeping closets are properly stocked and neat and clean.
• Responsible for reporting any Maintenance issues to dispatch.
• Accurately uses proper telephone/radio techniques and etiquette.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
• Answer patrons' complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, inclement weather and bomb threats.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Must interact with guests and other Room Attendants in a courteous, empathetic and discreet manner.
• Supports and maintains Bally's courtesy guidelines to guests and employees.
• Promote outstanding guest relations.
• Perform tasks outlined on daily checklist.
• Performs other duties as assigned

High school diploma or general education degree (GED); or one year's previous experience and/or training; or equivalent combination of education and experience.

• Technical/other training (required)
• High School (required)

This employer is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.