Navigators Healthy Louisiana-Navigator

Statement of Purpose

The State-wide Lead Navigator will facilitate enrollment in qualified health plans offered by the Insurance Marketplace Exchange and provide information, to the currently uninsured or underinsured populations, in a manner that is culturally and linguistically appropriate to their needs in their assigned community. Navigator will be required to assist individuals in-person, over the phone, and virtually.

• Bilingual Preferred but not required
• Highly skilled in computer technical savvy.
• BA/BS Degree from a four-year college or university preferred.
• Experience working with large groups of people.
• Experience with Consumer Health Insurance enrollment preferred.
• Demonstrated/proven community outreach abilities.
• Must have a drive to succeed, a winning attitude, and an interest in helping consumers navigate the health insurance marketplace.
• Must demonstrate a nonbiased approach to the Patient Protection and Affordable Care Act.
• Cannot have conflicts of interest, financial or otherwise.
• Must comply with the Exchange's privacy and security standards.
• Demonstrated experience in building community and consumer relationships.
• Proven knowledge of computer software applications.
• Excellent data entry skills, including proficiency in Excel, Word, Salesforce, and other online platforms.
• Proven competency in navigating websites and assisting consumers with filling out online forms.
• Well-developed oral and written communication skills.
• Excellent phone skills, including appointment setting and scheduling.
• Proficiency in navigating computer application systems and methods.

• 30-hour HHS Certification (Must be certified to conduct Navigator duties)
• Navigators for a Health Louisiana Training
• Advocacy Center Training / Working with Disabled Communities
• Cultural Competency Training / Working with Non-English Speaking Communities
• Any state certification training or licensing requirement needed to operate as a Navigator in the State of Louisiana.

• Physical mobility
• Frequent travel throughout the region.
• Reliable transportation, current license and auto insurance.
• Non-traditional work hours that could include weekends.

If interested in this position (Contract, No Benefits Offered) please apply by November 12, 2025