Care Ally, Social Worker

Overview

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.

For more information about our company, visit

The Care Ally, Case Manager is a key member of the interdisciplinary care team (ICT). They use a collaborative process of assessment, planning, implementing, coordinating, monitoring, and evaluating options and services required to meet the member’s health and social needs. They act as a liaison between our Members, their Responsible Parties and/or Power of Attorneys (RP/POAs), Advance Plan Provider/PCP, and key Align Senior Care stakeholders.

The Care Ally, Case Manager reports to the Supervisor of Case Management.

• Executes on strategies and goals set by the Align Senior Care Board of Directors, the Senior Leadership Team, and Executive Director for managing and improving overall Member experience.
• Contacts Plan members to conduct a comprehensive health assessment of the individual, develop a plan of care, and participate in the facility’s interdisciplinary care team meeting.
• Serves as health coach to educate the member, the family and/or caregiver, about disease status and treatment, plan benefits, community resources, and resource options.
• Collaborates with members of the interdisciplinary care team and medical director(s) to facilitate appropriate treatment for members.
• Routinely follows up with member as scheduled to assess progress towards goals.
• Communicates with the member and/or caregiver to assist with the development of health goals and identify interventions to achieve these goals.
• Provide patient-centered intervention, such as making and verifying appointments, and supporting medication and care compliance initiatives.
• Acts as front-line support with Members and their RP/POAs to ensure the needs of the Member are met. Serves as a connection point among Members, their Communities, their Care Team, and Align Senior Care internal departments.
• Regularly engages Align Senior Care Members and RP/POAs in-person or by phone to provide education and assistance with utilizing Align Senior Care benefits, including but not limited to checking on upcoming specialist appointments, connecting members to supplemental benefits and providers, identifying immediate Member needs, and answering any questions the Member or RP/POA may have.
• Communicates Member health updates from Care Team to RP/POAs.
• Coordinates with the Care Team for non-urgent health or clinical questions.
• Works directly with internal departments to solve Member grievances, utilization management, and billing related issues.
• Updates Member and RP/POA contact information such as changes of address, email, or phone numbers.
• Actively supports Account Manager in identifying and securing contracts with preferred Providers.
• Assists Members, RP/POAs, and Partner Communities with locating in-network providers and scheduling/facilitation of appointments.
• Assists with coordination of home health and therapy visits, ordering of Durable Medical Equipment, and utilization of supplemental benefits for Members upon request.
• Monitors and, if needed, facilitates care team meetings with facility team, member, responsible party(ies) and the APP/clinical team.
• Ensures documentation of…