Patient Services Representative II

Overview

The Patient Services Representative II is primarily responsible for patient intake, registration and collection of co-payments and deductibles. The PSR II assists all patients, vendors, visitors, and clinic personnel at their respective location. The PSR II will rotate on occasion or as necessary, to other DRCHC sites (Bossier, Gilliam, Haynesville, Minden, and Shreveport).

• Assist all patients with intake, registration, collection of payments and/or deductibles to include clinical care and services related needs regarding scheduling appointments, follow-ups, extractions, transportation, insurance verification, etc.
• Serve as an Administrative Assistant in electronically generating/completing memos, reports, forms, maintain providers  calendars, ordering supplies and maintenance of the filing system, etc.
• Ensure all confidential personal health information and financial information is entered into computerized system with a high rate of accuracy.
• Comply with all federal and local laws in ensuring patient privacy and DRCHC policies and procedures.
• Perform other duties as described.

• High School Diploma or equivalent
• At least 3 years of patient/customer services experience
• Experience in the Next Gen system that consists of EDR application
• Healthcare background or experience

We offer 10 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.

DRCHC exists to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and twelve school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.

All applications/resumes are accepted online via (Use the "Apply for this Job" box below). or any of the external posting sites such as Glassdoor or Indeed.