Customer Service Representative PT Floater Portico Southfield

Position Details:

Customer Service Representative

Location:

Portico & Southfield

Reports To:

Store Manager

Employment Type:

Part-Time Floater

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter’s Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

• Greet and assist customers in a courteous and professional manner
• Receive, tag, and log clothing and other items for dry cleaning or laundry service
• Review orders with customers and ensure accurate information is collected
• Answer phone calls and assist with inquiries regarding services, pricing, and order status
• Operate the point-of-sale (POS) system to process payments and issue receipts
• Inspect garments for special care needs, damage, or stains; notate on ticket
• Handle customer complaints or concerns and elevate to management as needed
• Maintain a clean and organized front counter area
• Assist with packaging completed orders and notifying customers when orders are ready
• Perform basic opening and closing duties as required

• Previous experience in customer service or retail is a plus
• Excellent verbal communication and interpersonal skills
• Ability to stand for extended periods and lift up to 25 lbs
• Basic math and computer skills
• Basic knowledge of filing systems
• Strong attention to detail and ability to multitask
• Punctual and dependable work ethic

Monday - Saturday/hours of operation. Must be available to work Saturdays or holidays, if needed.

$11.00 - $15.00