Customer Service Rep

We are Frymaster! We design, manufacture and supply best-in-class commercial fryer equipment for the global food service market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Customer Service Rep I, you will be responsible for monitoring and keeping track of customer purchase orders, process debit/credit memos, logistics management and provide knowledgeable support for their assigned territory. Work is focused on responding to inbound customer calls and emails related to processing sales orders and resolving routine order/delivery issues. They may train or mentor lower-level CSRs.

Reporting directly to the Customer Service Manager, this position is based in Shreveport, LA.

• Entering, monitoring, and tracking customer purchase orders
• Process debit/credit memos through the software system
• Logistics support/resolutions
• Providing knowledgeable customer support for assigned territory
• Maintain a good relationship with factory representatives and dealers

• Receive customer purchase orders via email for processing
• Resolves routine and basic problems and communicates solution or requested information to the customer
• Communication with outside sales team and internal departments
• May utilize a customer relationship application or database to record activities and research product information
• Work is routine or follows standard procedures
• May train or mentor less experienced CSRs

• High School diploma or equivalent
• 1-3 years of Customer Service experience required
• Manufacturing background preferred but not required

• Familiar with MS Office applications; ability to operate all related equipment for the role
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts
• Effective communications and interpersonal skills
• Time management skills
• Basic planning and problem solving/analytical skills
• Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events

• Normal office environment
• Must be able to sit for long periods of time
• Must be able to lift 25 pounds

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…

The Frymaster facility in Shreveport, LA is a division of Ali Group.

For more information about Frymaster, visit

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Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.