Collections Agent

Dedicated Financial GBC is an ethical commercial collections agency focused on fostering respectful partnerships with businesses. The organization prioritizes solutions that resolve debt effectively while maintaining integrity and professionalism. Its mission emphasizes respectful interactions and responsible collections practices. Dedicated Financial GBC is committed to delivering outstanding outcomes for clients and their customers through principled approaches.

This is a full-time on-site role for a Collections Agent based in Shoreview, MN. The Collections Agent will manage communication with merchants to recover outstanding debts, provide exceptional customer service, and develop payment solutions. Responsibilities include accurately documenting account activities and ensuring compliance with relevant regulations. The role requires collaboration with internal teams to meet performance targets while maintaining ethical conduct and professionalism.

• Proficiency in Debt Collection and Cash Collection processes
• Strong Communication skills with a focus on confident and respectful interactions
• Basic understanding of Finance to manage account transactions and payment plans
• Ability to work effectively both independently and as part of a team
• Knowledge of debt collection regulations is a plus
• High school diploma or equivalent; additional education in business or finance is advantageous