Retail Assistant Store Manager

Retail Assistant Store Manager

$22.00 to $24.00 per hour. Our retail sales associates can earn up to 8% on transactions, which could average an additional $4.49 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options.
• Best working hours: most stores open 9AM-6PM; many closed on Sundays.
• Earned Wage Access program available from second day of employment.
• Unlimited commission above hourly base rate.
• Vacation: 1 week paid after 6 months, additional week after 1 year, etc.
• Sick/Personal: 8 hours after 6 months, etc.
• Employee discounts available from first day.
• Tuition Reimbursement up to $2,000 per year for eligible full‑time employees.
• Access to 10,000+ discounts through First Cash Perks.
• Auto‑enrollment in First Cash 401k program after 6 months.
• First Cash Pet Insurance program.

We are seeking an Assistant Store Manager with a minimum of 6 months of management/3rd key experience. Accountable for day‑to‑day operations, partner with the Store Manager to lead employees, recruit and retain top talent, maximize financial goals, and manage customer relations. This role sets the tone for a customer‑centric environment and helps ensure financial goals are met, manages asset protection, and supports new customer acquisition.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, count cash drawers and merchandise, and ensure all procedures are followed for asset protection.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Capable of lifting/carrying up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside building or retrieve products from external storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Ready to work in multiple locations as business needs dictate.
• Willing to work a flexible retail schedule including weekends and holidays.
• Assistants will work 40+ hours/week; hours not guaranteed.
• Computer literate; able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Assistant Store Managers have the potential to earn 2–8% commission, based on the gross profit of their personal performance.

Note:

The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and…