Collision and Disclosure Support Officer

Division / Department - Operations Command
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £28,914 - £30,897
Working Hours - 37.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Shoreham

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Do you have an interest in promoting road safety?

Do you want to deliver an excellent standard of service to members of the public involved in road traffic collisions?

We have an exciting opportunity to join the Collisions Process Unit at Shoreham Police Station as a Collisions and Disclosure support officer, a role which helps to keep our roads safe.

Collisions and Disclosure support officers are an important part of our Collision Teams, they work closely with Police Staff and Police Officer colleagues to provide an excellent service to the victims of collisions.

You will be responsible for:

• Managing injury and damage only collision reports , gathering evidence to assist in the investigation, ensuring accurate information is identified and recorded.
• Reviewing damage only collision files reported at Police station front counters or via the single online home portal and carry out any further enquiries necessary to determine the appropriate disposal of the case notifying all parties of your rationale. This must follow the investigations framework and the THRIVE/NDM principals.
• Disclosure of Police collision reports in line with civil disclosure and force policies ensuring sensitive information is always redacted as required.
• Communicating with internal and external customers, including members of the public, solicitors and insurance companies delivering excellent customer service.

• Excellent customer services skills, including written and oral communication skills, demonstrating the ability to produce clear, concise and accurate information.
• Confident decision maker, taking cognisance of the investigative framework using the THRIVE/NDM principals.
• Maintain a high degree of integrity when dealing with sensitive and classified information.
• Demonstrate understanding of General Data Protection Regulations ( GDPR).
• Excellent organisational skills with an ability to prioritise workloads and work under pressure.
• Strong attention to detail.
• Work as part of a team.
• IT literate and able to learn new processes and systems quickly.
• High level of emotional resilience required, as you will be dealing with distressing and emotive cases involving fatalities and serious injuries.

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

For further information please contact Collision Process Unit Team Leaders to discuss the role:

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and…