Team Leader - Enrolments

Team Leader – Enrolments

Would you like to work with a great team in a beautiful location, in a fast‑paced and varied role? Do you have the energy to resolve a wide range of everyday tasks and challenges while providing administration with a very high degree of accuracy?

No two days are the same: one day you could be entering data, the next helping to set up exam rooms and invigilating, liaising with exams boards, or assisting someone who needs a replacement certificate – the list goes on!

We are looking for someone to support the Registry Manager and assume the role of team leader for the enrolments team. The right candidate will be skilled at supporting and developing others to deliver a high‑quality, efficient service. Someone who is proactive, possesses excellent communication and interpersonal skills, and can establish strong working relationships with all stakeholders.

If you are self‑motivated, very well organised and able to work both independently or as part of a team, we would love to hear from you!

Student Administration is a central support service that provides high‑quality administrative systems to facilitate the learner journey from enrolments through to certification. The primary focus of the post is to manage a team, provide a high‑quality front‑of‑house service, and administer the enrolment process and central storage of learners’ academic records for the College. A key element of the role is to provide broad information and to work with staff across the College in supporting the delivery of an outstanding learner experience.

• Lead the enrolment & reception team, supporting their personal development and guiding and motivating them to meet departmental goals.
• Oversee workloads and tasks to ensure the enrolment process runs smoothly from enquiry to the first day of the course.
• Train and update team members on system and keep them informed of system & funding changes.
• Ensure all enrolments, including 16‑18, 19+ and apprenticeships, are processed efficiently and accurately.
• Work with Department Heads to ensure all enquiry processes are followed and highlight potential issues.
• Fully understand the funding rules specific to the qualifications offered.
• Assist MIS with data validation for the Individual Learner Records (ILR) and collection of data and evidence for audit.
• Monitor & manage external booking and payment systems.
• Oversee department trackers (both internal & external to the department).
• Create and amend relevant temporary registers and forms, liaising with HoDs to ensure content is correct and up to date.
• Ensure that the visitor system in Reception complies with the safeguarding policy.
• Monitor and continuously improve processes to meet student and stakeholder expectations.
• Schedule and manage off‑site enrolments.
• Order and restock relevant office equipment.
• Agree and report KPIs to HoDs and senior management.
• Participate as a member of the wider Student Administration team, supporting the Exams & Placement teams if necessary.
• Occasionally work outside normal hours to assist with enrolments at open days and during late opening hours.
• Demonstrate a positive commitment to the implementation of the College’s Equality, Diversity and Inclusion Policy and a culture of continuous quality improvement.
• Be responsible for safeguarding and promoting welfare of young learners and vulnerable adults.
• Attend mandatory training and CPD as required.
• Use IT appropriately for the role.
• Act in accordance with the College’s Staff Code of Conduct and contract of employment.
• Undertake other duties commensurate with the grade of the post as may reasonably be required.

• Level 2 in literacy and numeracy or equivalent.
• Competence in the use of a range of IT skills.
• Excellent customer service skills, including effective professional telephone and face‑to‑face communication.
• Ability to communicate effectively through written, oral and electronic methods.

• Experience motivating and leading a team to deliver a high‑quality service.
• Experience working in a fast‑paced or high‑pressure environment.
• Ability to work…