Assistant Grocery Manager

DUTIES AND RESPONSIBILITIES Customer Service

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
• Assist customers by making product suggestions.
• Engage in suggestive selling and other sales techniques via phone, intercom announcements, and one-on-one interactions.
• Answer and respond to incoming calls; resolve customer complaints and report to Store Director as needed.

• Assume responsibility for total store operations in the absence of the Store Director (see Store Director job description).
• Assist with planning daily operations and monitoring production processes for compliance and profitability.
• Build grocery displays, rotate stock, and discard outdated or spoiled products.
• Ensure cleanliness of work area and department.
• Implement effective promotional and seasonal displays; assist with coordinating grocery sales promotions.
• Ensure merchandise is correctly priced, displayed, and shelves are clean and properly maintained.
• Follow and maintain department standards and requirements.

• Monitor employee productivity.
• Schedule employees to ensure adequate coverage and service levels (as needed).
• Possess knowledge of duties performed by all department employees, including opening/closing, Dairy, and Frozen.
• Supervise, train, and assign duties to department employees.
• Train employees in store policies, sales, and record-keeping procedures.

• Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook.
• Ensure proper code dating for all products within the department.

• Prepare sales and inventory reports; conduct physical inventory every 6 months.
• Control inventory to ensure adequate product quantity, quality, and freshness.
• Maintain inventory levels according to division directives; stock and rotate products.
• Assist with ordering grocery products and maintaining inventory levels per Division guidelines.
• Supervise reclamation processing and maintain orderly, in-stock conditions in backroom and grocery areas.
• Control shrink and costs.

• Implement correct product preparation techniques.
• Operate related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, and Sterilox machine.
• Perform receiving duties: break down loads, verify orders using invoices, inspect quality, report shortages, stock and rotate product