Client Care Representative​/Dispatcher

Benefits:

• Retirement Benefits
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Free uniforms
• Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Need an individual who is driven to produce results and impact the long-term growth of the business.

• Organizes and builds out processes for efficiencies
• Ensures the office has the right materials to accomplish day-to-day operations
• Send invoices and follow up to collect money if needed
• Other computer or customer-related duties as assigned
• Ensures personal ownership of calls and turns them into appointments every time
• Log all calls, quotes and won or lost reasons for bids
• Outbound to customers validating satisfaction, upcoming appointments, and any other communication
• Follows up on calls that were not booked to see if we can earn business
• Coordinates pulling of permits and inspections
• Notify clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Manages social media accounts for business to improve company awareness
• Builds processes for third party lead generation
• Replies to emails and incoming calls
• Collect data on call volume, jobs completed, jobs quoted, and any customer related activity
• Manages job board and updates inventory, employee salary for proper job costing
• Makes every effort to compress call scheduling to effectively maximize productivity and revenue
• Manages auto-scheduler application

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Business Development experience