Medical Support Assistant; MSA

Prometheus Federal Services (PFS), a trusted partner to federal health agencies, has openings for multiple Medical Support Assistants (MSA). These positions will be on-site at the Sheridan VA Medical Center in Sheridan, WY.

• Contractor’s personnel are the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230 Outpatient Scheduling and Process Procedures, and VHA Directive 1232, Consult Management.
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• Works with Lead Scheduler to ensure all patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
• Validates and updates patient demographic information.
• When records are received, the incumbent will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VISTA).
• Properly processes community care consults via Health Share Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• Screens/receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Daily computer use of Microsoft Office products to include Excel, Word, Outlook and Microsoft Teams.
• Perform appointment scheduling, tracking, pre- and post-appointment contacts as required.
• The contractor provides quality customer service for all patients; patient families; VA staff, contractors, physicians, fellows, residents.
• Other duties as assigned.

• Must have six (6) months of customer service experience
• Must have High School education or GED equivalent
• Must be able to type at least fifty (50) words per minute (WPM)
• Must have knowledge of basic medical terminology
• Must be able to read, understand, speak and write English fluently
• Must have basic typing and PC computer skills

• Entry level

• Temporary

• Customer Service

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing