Cash Management Representative

The Commercial Cash Management Representative is responsible for providing exceptional service to clients and ensuring their banking needs are met across a variety of departments and is the front desk staff at their work location. The Commercial Cash Management Representative will be expected to manage multiple tasks and priorities simultaneously. The role requires a customer-focused, solution-oriented individual who can work across multiple functions, including general customer service, some teller services, loan assistance, account management, and more.

The Commercial Cash Management Representative may assist customers in person, over the phone, and through digital channels.

• Greet and assist customers with general inquiries, account information, and banking product details .
• Respond to customer inquiries via phone, email, chat, or in person in a professional and efficient manner.
• Provide accurate information regarding account balances, transactions, fees, and bank policies.
• Resolve customer complaints and issues, working closely with all departments when necessary to ensure customer satisfaction.
• Educate customers on various bank products and services, such as savings and checking accounts, and general loan options .
• Work closely with all departments and locations to provide seamless service to customers .
• Maintain a positive and professional relationship with colleagues, contributing to a productive work environment.
• Perform notary services.

• Assist and backup Cash Management Department as needed.
• Process deposits, withdrawals, and transfers accurately and efficiently (full teller functions may not be available at all work locations).
• Assist customers with routine and general inquiries into account details.
• Verify identification and check for discrepancies in accounts or transactions.
• Perform operational tasks, such as processing stop payments, issuing cashier's checks, sending wires, or handling other customer requests.
• Create customer records (CIF) in relevant systems and perform basic account maintenance .
• Assist with updating customer information, including address changes, name changes, and account preferences.

• Serve as general administrative support staff at location to include maintaining common areas and breakroom, ordering supplies, organizing location meetings/celebrations including food orders, and coordinating with support staff at all locations for bank-wide events .
• Handle administrative tasks such document scanning, filing, and data entry related to customer accounts or transactions.
• Actively participate in team meetings, training, and other activities aimed at improving customer experience and operational efficiency .
• Prepare monthly expense reporting .
• Other duties may be assigned based on the business needs of the specific work location; provide general support for location.

• Assist customers with questions about loan applications for mortgages, personal loans, or business loans, providing general information or status updates.
• Coordinate with clients to collect information (including financial and credit data) required to prepare loan files and close/fund loans; assist with obtaining documentation such as Articles of Organization, EIN filings, State of Good Standing, tax assessments, etc.
• Support loan departments with document uploads, status updates (ticker reports), and relevant maintenance in systems such as, but not limited to, Synergy, Loan Vantage, and Encompass.
• Prepare correspondence and annual communications to customers, route incoming correspondence .
• Loan file commercial quality control