Global Technical Product Advisor, -Am Off-Road

Overview

We are looking for a Global Product Advisor (Can-Am Off-road) who will report to the Product Support Team Lead and help find and provide technical service solutions for dealers and customers. You will contribute to the organization's growth and deliver outstanding service to BRP’s customers.

• Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
• Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
• Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
• Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
• Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
• Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
• Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.

• Passionate about after-sales and support, with a commitment to solving problems and enhancing service experiences.
• Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
• Skilled in connecting product knowledge with dealer support and customer satisfaction. Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
• Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogs, engineering drawings, and bills of materials.
• Experience using CRM or ERP systems and Google Suite or Microsoft Office.
• Minimum of 5 years of relevant technical experience in Powersports. Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
• Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
• Fluency in French and English required; proficiency in other languages is advantageous.

This position is eligible to be remote within Canada. To support technical resolutions at dealers on-site, frequent travel will be required.

ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. The diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead. We value diversity and strive to build an inclusive workplace where every employee feels they belong, can grow, and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let’s start with a strong foundation — You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What About Some Feel Good Perks

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in Valcourt, Quebec, BRP operates manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce of about 16,500 people who are driven by the belief that it’s not about the destination, but the journey.