IT Field Technician Level 2

Overview

As demand for AI and high-performance computing (HPC) accelerates, Bitfarms is building the infrastructure to meet the moment. Our U.S. expansion and global operations are laying the foundation for scalable, energy-optimized compute designed to support next generation workloads and long-term growth.

Who We Are
Bitfarms (NASDAQ/TSX: BITF) is a global energy and compute infrastructure company that develops, owns, and operates high-performance data centers.

With data centers across North and South America, we manage every stage of development from securing energy, producing power, and designing facilities to running world-class operations. This vertically integrated approach allows us to innovate faster, operate more efficiently, and deliver infrastructure that can scale with the future of compute.

At Bitfarms, voted a Great Place to Work, you will be part of a team shaping the next generation of digital infrastructure. We are at the intersection of energy and technology, two industries undergoing massive transformation. Here, your work will have real impact, powering advanced workloads that are driving AI, machine learning, and the digital economy forward.

We value people who are curious, collaborative, and committed to building solutions that last. With offices in New York City, Pittsburgh, Montreal, and Buenos Aires, and operations across the Americas, Bitfarms offers the chance to grow your career while helping power AI and shape the future of high-performance computing.

• A fast-moving environment where innovation and execution go hand in hand
• Opportunities to work on cutting-edge projects in HPC, AI, and energy infrastructure
• A collaborative, cross-border team that thrives on solving complex challenges
• A commitment to efficiency, operational excellence, and long-term value creation

Bitfarms is more than a workplace. It is where people come together to power the future.

Interested? This is a great opportunity to work for a young and dynamic company!

We are currently looking for an IT Field Technician to join our team.

What you can expect in this role:

Reporting to the Team Lead - System Administrator, the Network Field Technician will be responsible for ensuring the reliability and functionality of our organization’s IT mining sites infrastructure. This position involves resolving technical issues, assisting on-site users, managing the lifecycle of on-site IT assets, and maintaining an optimal site environment. The position may require on-call support on a weekly rotation basis.

More specifically, here are some of the key responsibilities:

Key Responsibilities (Level
1)

• Physical work
  • Installing and removing network devices.
  • Install, patching, labelling, and organizing network cables.
• Maintenance & Upkeep
  • Updating inventory databases & asset management systems.
  • Cleaning IT equipment and surrounding areas.
  • Following and applying the policy in the safe disposal or recycling of old or decommissioned hardware.
  • Performing routine checks of the datacenter floor to ensure no audible alarms, visible warning lights, or other signs of equipment distress.
• Monitoring & Reporting
  • Monitoring environment control systems, like HVAC (heating, ventilation, and air conditioning), to ensure servers and devices remain at optimal temperatures.
  • Monitoring and reporting health and safety hazards.
  • Monitoring power distribution units (PDUs) and ensuring devices are evenly and properly powered.
• Troubleshooting & Configuration
  • Diagnose and troubleshoot hardware issues.
  • Escalating complex issues to the team and tracking all issues to resolution.
  • Identifying and reporting visible damaged equipment or systems not operating as expected to IT Field Technician Level 2 and Lead.

Key Responsibilities (Level
2)

Assuming responsibilities of level 1 IT Field Technicians when necessary

• Physical Work
  • Physically installing and removing server hardware and storage devices within the datacenter racks.
• Maintenance & Upkeep
  • If necessary, replacing failed components, such as server equipment, hard drives, power supplies, modules, etc.
• Troubleshooting & Configuration
  • Configuration of various equipment and operating…