SAP Business Partner Sales and Distribution Process

The SAP Business Partner Order to Cash is responsible for leading the deployment and evolution of the solution within the assigned business area and plays a key role by acting as the single-point-of-contact between the end users and the Center of Excellence. Continuously analyses how the changes will impact the business area and leads the necessary actions to adapt and optimize business processes to drive improvements and ensure their sustainability over time.

Leads the business requirements development and provides proper communication and training material to the end users on changes. Recognized for his/her in-depth experience and knowledge of the business domain and its processes and work in collaboration with the Center of Excellence to bring best practices forward in the business area.

YOU’LL HAVE THE OPPORTUNITY TO:
During the project's activities
Take ownership of Business ecosystem insights linked to deployed processes/features

Takes ownership of the processes/features that will be deployed

Participate in testing activities: solution and transactions

Develop, improve training & reference material

Deliver end users training and coaching prior to deployment/release

In collaboration with the ambassador, participates in the impacts analysis (current processes, roles, tools and structure) and future state communication to the business

In collaboration with the ambassador, support business readiness

Participate actively in SAP BPs community activities & training

Manage role/profile assignments Approval

During Hypercare phase
Active member of the Business support team based on defined roles and responsibilities

Support end-users questions or concerns

Log, prioritizes & manage priorities issues & defects

Ensure priorities review with Business coordinator and CoE team

Communicates status and impacts related to fixes and improvements

Fixes integrated testing (and/or coordinate with SME)

Create security provisioning request

Reinforce end-users training concepts and solution usage

Sustainment - Business integration
Act as the Single-point-of-contact (SPOC) for managers / end users within assigned business area

Refers to the BPL/Ambassador when more advanced expertise is required or the requested changes are significant.

End-user training when new features are deployed

Onboard new employees in their business area on processes and system

Maintain security end-user list for assigned business area

Work with business processes leads to establish continuous improvement goals

Small Improvements and Fixes integrated testing (and/or coordinate with SME)

Improve, and maintain training & reference material library to ensure sustainment

Analyse and interpret data to propose recommendations & improvements

Brings best practices within assigned business area to gain efficiency, improve value and lean processes, by:
attending community calls and/or leadership governance

suggesting improvements and processes updates

providing input to communications, policies, and strategies

releasing best practice guidelines and keep an eye out on trends and new features

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
Bachelor’s degree in business administration, information technology or any relevant disciplines related to business. Master’s degree is an asset.

Holds from 2 to 3 years of experience in the discipline related to the business area. Experience in business analysis, process improvements, project management are a plus.

Strong interest and curiosity for technology-based solutions and knowledge of SAP/S4/Hana are highly valuable assets

Versed in Microsoft environment & SQL

Strong communication skills and being ability to clearly articulate messages to various audiences

Leadership skills and ability to influence, inspire and encourage colleagues and rally others towards a common goal

Team player with the ability to establish and maintain strong relationships

Embrace change and ability to role-model desired to-be behaviors

Ability to plan tactics, set priorities and perform tasks in a fast-paced environment.

Creative and ability to think out-of-the-box

Strong business acumen

Fluency in spoken and written French and English.

ACKNOWLEDGING…