Bilingual Claims Coordinator

Job Description

Are you a person with a knack for providing excellent service to your clients? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Claims Coordinator, you’ll be responsible for all outbound email and telephone customer service contacts regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints as well as focusing on customer service.

• Manage phone calls and emails regarding general customer service inquiries;
• Perform outbound calls to clients and facilities to request further documentation required for claim review;
• Monitor incoming faxes and emails and manage according to guidelines including responses when required;
• Accurately update claims files based on new information provided;
• Review, analyze and determine missing information and documentation to proceed with claim process.
• Access multiple internal and external platforms to obtain missing information / documentation.
• Communicate and work closely with Account Management regarding any updates to client files.

• Intermediate computer skills (Windows, Excel, Outlook);
• Post-secondary education in Administration preferred;
• Ability to multitask in a fast-paced work environment;
• Experience working in a customer service environment;
• Highly organized with attention to detail;
• Experience in the insurance and medical billing industry is an asset.
• Excellent verbal and written communication skills (English and French-mandatory), other languages are an asset.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

• Global Excel offers more than a position;
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement;
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun.
• Ontario Candidates :
  Salary starting at 20,30$/hour
• Other locations, salary to be discussed based on geographic differential.