SAP-GTS Business Partner

The SAP GTS Business Partner is responsible for leading the deployment and evolution of the integrated solutions within the Global Trade Services (GTS) group and other business areas and plays a key role by acting as the single-point-of-contact between the end users and the Center of Excellence.

He/she continuously analyses how the changes will impact the GTS systems and operations and leads the necessary actions to adapt and optimize business processes to drive improvements and ensure their sustainability over time. The SAP GTS Business Partner leads the business requirements development and provides proper communication and training material to the end users on changes.

The SAP GTS Business Partner is recognized for his/her in-depth experience and knowledge of the GTS business domain and its processes and work in collaboration with the Center of Excellence to bring best practices forward in the business area.

YOU'LL HAVE THE OPPORTUNITY TO:
Act as the Single-point-of-contact (SPOC) for GTS end users
Ensure GTS team stay proficient with changes by providing continuous learning of new features and processes
Develop, improve, and maintain GTS training material and exercises; deliver training and coaching to GTS end users
Link with other SAP Business Partners to integrate GTS requirements with the other business areas
Document GTS knowledge in knowledge library to ensure sustainment and easy onboarding of new employees
Onboard new GTS employees in his/her business area on processes and system
Request, validate and maintain security end-user list for GTS business area
Evaluate how the change is impacting people, and prepare, clarify, and communicate changes related to business processes, systems, job roles and organizational structures
Take part in Center of Excellence to offer permanent and updated support (processes, maintain documentations, train new employees / plan new training rollout, manage priorities on defect resolution, plan improvement and workaround processes)
Prepare feasibility study for management on strategic initiative with the support of the Center of Excellence
Brings best practices within GTS business area to gain efficiency, improve value and lean processes, by:  attending community calls and/or leadership governance.
suggesting improvements and updating processes.
providing input to communications, policies, and strategies.
releasing best practice guidelines.
keeping an eye out on trends and new features for proposing initiatives.

Sets tactical plans to support the strategic development goals within the GTS business area and ensure progress towards these goals

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
Bachelor’s degree in a discipline related to the business area or any relevant disciplines such as computer science or business administration. Master’s degree is an asset.
Holds from 3 to 5 years of experience in the discipline related to the business area. Experience in business analysis, process improvements, project management are a plus.
Strong knowledge of the business area as well as its systems, processes, and workflows.
Strong interest and curiosity for technology-based solutions and knowledge of SAP/S4/Hana and SAP GTS are highly valuable assets
Knowledge of SAP GTS or the concepts around customs operations is key asset
Familiar with project management approaches, tools, and project lifecycle
Versed in Microsoft and Google environments.

Your skills
Strong communication skills and being ability to clearly articulate messages to various audiences
Leadership skills and ability to influence, inspire and encourage colleagues and rally others towards a common goal

Team player with the ability to establish and maintain strong relationships
Embrace change and ability to role-model desired to-be behaviors
Strong analytical, information processing and problem-solving skills
Creative and ability to think out-of-the-box
Strong business acumen
Ability to plan tactics, set priorities and perform tasks in a fast-paced environment.
Extensive background in a collaborative, team-run environment.
Essential bilingualism in both spoken and written French and English in order to…