Customer Delivery Driver Superstore v4

Customer Delivery Driver - Shepton Mallet Superstore v4

Employer: Tesco

Location: Shepton Mallet, Somerset, BA4 5EG

Pay: Competitive

Contract Type: Permanent

Disability Confident: Yes

Closing Date: 08/02/2026

Availability Window Days From time To time Sun 08:00:00 19:00:00 Tue 18:00:00 23:00:00 Wed 18:00:00 23:00:00 Fri 18:00:00 23:00:00. Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work.

• Availability windows.

We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be.

We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats.

Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day.

That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety.

No two shifts are ever the same and our customers look for help in all kinds of different ways.

For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

• Ensure the van and trays used are clean, tidy and organized.
• Keep the back yard clean, tidy and clear of rubbish, and pick up litter as you see it.
• Wash trays as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were your own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if early.
• Call the store or centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
• Act quickly to respond to changing needs of our customers and embrace change within our store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
• Share ideas with your Manager and other colleagues on how we can improve our store for customers.

• A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% off on pay day weekends
• Save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use
• Discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

We are proud to have been accredited as one of Britain’s Top Employers again this year and welcome you to join us.

We believe in treating each other with respect and giving everyone an equal opportunity to get on.

It’s our people that make the difference every day.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).