General Manager

General Summary

General Managers are responsible for the overall operations of the store they are assigned to, including but not limited to accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct the store team in their duties as required by company policy and procedures.

• Proficient in customer service, management, and food service responsibilities and is hands‑on in daily operations.
• Partners with the Five Star team to provide customers with service as outlined by the company’s policies and procedures.
• Ensures timely and thorough training of the store team.
• Effectively addresses issues at the store level to assure long‑term problem resolution.
• Educates the store team and follows up on policies and communications.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, and out of stocks).
• Practices and promotes the Five Star treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Ensures inventory‑control methods are in place, equipment is in good condition, adequate staffing, follows the labor budget, completes accounting and paperwork tasks timely, and maintains safety and robbery‑prevention guidelines.
• Oversees food operation, evaluating the appearance of food service areas, food quality, tracking, promotions, signage, and adherence to food service guidelines.
• Reviews P&L statements and implements changes to improve store performance.

• High school diploma, GED, or equivalent experience.
• 1+ years of retail management experience or equivalent educational background.
• A valid driver’s license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic computer skills.

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35°F or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Five Star is an Equal Opportunity Employer.