Shift leader, Retail

Job Title:

Shift Lead

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practice and promote the Five Star treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partner with the Five Star team to provide customers with service as outlined by the company’s policies and procedures.
• Assist in timely and thorough training of customer service representatives.
• Assist in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods, equipment condition, and safety and robbery prevention guidelines.
• Partner with store management team to assure quality food operation.
• Follow up with store employees on communications, including emails, weekly and monthly specials, and company wide programs.
• Responsible for Merchandising, evaluating displays, pricing, and promotional signage.
• Educate store employees.

• Professional appearance and a positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic computer skills.

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 °F or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Five Star is an Equal Opportunity Employer.

Location:

Louisville, KY

Salary: $53,960.00–$67,450.00