Process Improvement Specialist, Ops Eval, WWR&R

Process Improvement Specialist, Ops Eval, WWR&R

Job  |  Services LLC

At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to making zero happen to benefit our customers, company, and environment. We constantly innovate to create long‑term value, investing in the future and focusing on the planet, not just the bottom line. WWRR is composed of business, product, program, operational, data, and software engineering teams that manage the lifecycle of returned and damaged products.

• Work closely with tech teams to support user acceptance testing (UAT) pre‑launch
• Work closely with program management and operations teams to create test and launch plans
• Own stakeholder communication for pilot and launch status and metrics
• Problem‑solve tool/user issues
• Manage stakeholder feature intake

• Bachelor’s degree or equivalent industry experience
• Knowledge of and proficiency in Excel and SQL
• Experience owning projects, communicating timelines, and executing independently
• Experience analyzing data metrics
• Experience in problem solving and delivering results

• Experience communicating technical details verbally and in writing
• Knowledge of SQL and Excel at a moderate or advanced level
• Prior experience in a business or operations role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

• USA, AZ, Phoenix – $17.00 – $30.00
• USA, KY, Shepherdsville – $15.00 – $27.00
• USA, TN, Nashville – $15.00 – $27.00
• USA, TX, Dallas – $17.00 – $30.00
• USA, TX, Plano – $17.00 – $30.00
• USA, WA, Bellevue – $22.00 – $30.00