Clerk II Reference Clerk

Description

The Clerk II position has special system-wide expertise that takes a significant portion of their responsibility and working day. The Reference Clerk provides specialized services to patrons by providing advanced problem‑solving assistance in person, by telephone, and online. Additionally, the Reference Clerk conducts environmental scans of the branch's community through the process of reference interviews, creating unique insight into the needs of the community's adult population.

The Reference Clerk facilitates a variety of educational and cultural programs for adults to encourage library usage and to foster community relations. The Reference Clerk reports to the Branch Manager.

Full-time

• Adaptability. We are outwardly focused, service‑oriented, and staffed by continuous learners.
• Equality. We welcome all with the same measure of respect, warmth, and acceptance.
• Accountability. We are an interdependent team holding ourselves mutually accountable for delivering results that are relevant to our community's needs.
• Integrity. We embody these values in every aspect of our operation, building personal and institutional bridges which facilitate productive, trusting relationships.

We vow our commitment to advancing the Library's embrace of equity, diversity, and inclusion. We recognize our obligation to enhance the diversity of our collections, programs, services, and staff. The Library aims to embody the tenets of social responsibility so that our actions bring about an improved quality of life for our patrons, our staff, and our community at large.

• Working with the public in a friendly, courteous, and knowledgeable manner.
• Maintaining collaborative relationships with key community stakeholders, as well as internal partners, including PR/Marketing and Outreach/Programming.
• Assisting patrons by performing reference interviews to determine exact needs and providing reference services to meet those needs.
• Assisting patrons in the use of print and online reference resources.
• Assisting patrons with advanced readers' advisory needs.
• Assisting patrons with simple to advanced computer questions.
• Assisting patrons with genealogical searches.
• Assisting with responses to social media, particularly reference questions.
• Teaching computer skills in a one‑on‑one or group setting.
• Recommending the addition or removal of related resources.
• Facilitating the selection, scheduling, and promotion of events of adults at the branch.
• Recording and reporting statistics about patron usage to Library Administration.
• Applying data analysis techniques to guide event selection for adults at the branch.
• Operating and maintaining library equipment.
• Explaining library services and resources to the public and library staff, including occasional offsite events.
• Assisting in the maintenance of the library collection.
• Maintaining knowledge of current library trends, events, and technologies.
• Working job duties as scheduled and any other jobs assigned by the immediate supervisor.

• High school diploma or equivalent; some college preferred.
• At least one year of library experience.
• Experience working with computers, databases, and search tools.
• Ability to obtain the appropriate level of certification through the Kentucky Department of Libraries and Archives.
• Must possess and maintain a valid driver's license, clean driving record, and reliable transportation.
• Type of certification: "Paraprofessional".

• Ability to read and write.
• Ability to understand and follow verbal and written directions.
• Ability to communicate effectively in written and oral expression.
• Ability to work with the public in a professional, courteous, and discreet manner.
• Ability to work both independently and with staff in a team environment.
• Proficiency in using Internet search tools and evaluating Internet resources.
• Knowledge of and experience with computers, smartphones, tablets, library databases, word processing, desktop publishing, and computer, phone, and tablet operating systems.
• Knowledge of reference resources and practices, including electronic resources.
• Knowledge of…