MEP Technical Support Associate , HVAC, Plumbing, Electrical

MEP Technical Support Associate , HVAC, Plumbing, Electrical

Join to apply for the MEP Technical Support Associate , HVAC, Plumbing, Electrical role at Budderfly

Budderfly is a fast‑growth, private equity‑backed energy‑management outsourcing company committed to reducing global carbon emissions for small‑to‑medium sized enterprises. We partner with businesses that have repeatable footprints—restaurant chains, assisted living facilities, retail franchises, and more—installing, monitoring, and managing patented technologies, equipment upgrades, and proprietary energy software to deliver complete savings solutions.

We are celebrating 5 years on Inc. 5000’s America’s Fastest‑Growing Private Companies list and have been recognized by Time Magazine’s Best Inventions of 2025. Our energetic team works together to make a positive environmental impact while providing an excellent customer experience.

This role supports Budderfly’s dedication to combining monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC/R solutions, IoT devices, temperature & refrigeration controls, and water conservation into an easy, one‑stop solution, prioritizing quality, timeliness, cost‑effectiveness, and customer satisfaction.

• Develop and maintain a thorough understanding of the entire installation process—including all technical aspects, Budderfly applications, systems, and processes, similar to that of an expert installer.
• Support multiple on‑site installation crews remotely and simultaneously at any stage of the installation process.
• Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards, SOPs, industry standards, and building codes.
• Perform technical diagnoses and troubleshooting of installation‑related escalations to bring forth resolution and inform future installations, while being both customer and contractor‑facing.
• Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout.
• Communicate with customers and contractors through phone, email, and chat applications.
• Maintain flexible hours to accommodate the varying schedules of contractor installation crews, including weekend and late‑night work.
• Travel nationwide (up to 10% on average) for team and/or contractor trainings.
• Other job‑related duties may be assigned.

• High School Diploma and industry‑specific certification.
• 5+ years performing hands‑on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
• 5+ years of relevant experience in a customer‑focused position involving technical knowledge of a company’s products and services.
• Exceptional skill in relationship building and conflict resolution with impeccable customer service.
• Superior critical thinking, problem‑solving, organization, communication, and time‑management skills.
• Attentive to detail and demonstrated ability to work independently and multitask in a fast‑paced environment.
• Strong working knowledge of Microsoft Office (Outlook, Teams, Word, Excel) and ability to learn new software programs.
• Knowledge of building codes, industry best practices, and OSHA safety regulations.
• Experience in the QSR, casual dining, and hospitality industry.

$70,000—$80,000 USD (based on experience, skillset, qualifications, and location)

• Career advancement opportunities in a fast‑growing, supportive company environment.
• Competitive pay.
• Full benefits package including medical, dental, vision, 401(k), life insurance, and disability insurance.
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the company’s career web page as a result of your disability.

Mid‑Senior level

Full‑time

Information Technology

Facilities Services