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Technical Support

Customer Support Lead — SaaS Troubleshooting & Engagement

Job in Shelton, Fairfield County, Connecticut, 06484, USA
Listing for: Digital Map Products
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading technology firm in Connecticut is seeking a Customer Support Specialist - Lead to oversee a team and provide exceptional support to clients. This role involves troubleshooting, effective communication, and contributing to the company knowledge base to enhance client satisfaction. Candidates should have 1-3 years of experience in a SaaS environment and possess superior problem-solving and communication skills. The position does not require specific physical demands but emphasizes meeting service level agreements.
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