Technical Content Designer

Overview

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.

The following job opportunity is for one of our clients, a global leader in analytical testing, who delivers a comprehensive portfolio of complete solutions—systems software, consumables, and on‑site and online services—with the overarching purpose of helping make the world healthier, cleaner, and more sustainable.

Duration: 6 Months

Location:

Shelton, CT 06484

Job Type: Temporary Assignment

Work Type:
Hybrid – 3 days on site

• The client is seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences.
• You’ll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation.
• Your focus will be on developing intuitive web‑based help content that empowers users to effectively utilize our laboratory instrument systems.
• If you’re ready to shape the future of content excellence in a dynamic scientific and engineering environment, we encourage you to apply.

• Design and develop intuitive technical content for web‑based customer‑facing help that enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.
• Apply processes for modular single‑sourced content creation leveraging Mad Cap Flare authoring environment.
• Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.
• Create new high‑quality technical content that targets multiple user personas, ensuring clarity, accuracy, and completeness.
• Ensure the help product adheres to established brand guidelines, style guides, and internal standards.
• Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.
• Collaborate with global cross‑functional teams to ensure effective communication and coordination directly in step with the product development lifecycle.

• Bachelor’s degree required in Technical Communication or a science/engineering related discipline.
• Demonstrated proficiency in HTML and XML authoring with a strong understanding of modular content and single‑sourcing methodologies.
• Mid‑to‑expert level experience using Mad Cap Flare and the associated suite of products.
• Ability to integrate and optimize the use of AI within technical communication workflows.
• Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.
• Familiarity with embedding multimedia into web‑based help content.
• Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
• Demonstrated ability to work cross‑functionally and collaboratively in a global fast‑paced environment.
• Exceptional time management and organization skills, with proficiency managing and tracking projects using Jira.
• Highly detail‑oriented with excellent problem‑solving and communication skills.
• Native‑level fluency in written and spoken English.

• 7‑10 years of experience in a relevant area.
• Flexibility on HTML; open to someone with modern tech‑writing tools (not software development).
• Strong proficiency in Mad Cap Flare.
• Intermediate Jira skills (used daily to access assignments).
• Strong communication skills—oral, verbal, and written (English).

• Experience creating documentation specifically for an AI chatbot.
• Strong requirements gathering.

Compliance Management, Information Management, Proofreading, Social Intelligence, Content Quality, Factual Information, Video Packages, Conduct Interviews, Records Management, Creative Content, Editorials, News Stories, News gathering, Content Reviews.

Employment Type:

Full Time

Experience:

Years

Vacancy: 1

Tek Wissen Group is an equal opportunity employer supporting workforce diversity.