Patient Access Representative

Patient Access Representative

Pediatric Healthcare Associates is an independent pediatric group providing patient-centered, evidence-based, quality care for patients from infancy through young adulthood. We collaborate with families and the community through compassion, communication, and open dialogue.

The Patient Access Representative works full‑time, providing customer service, answering and routing calls for four offices, scheduling appointments, and supporting clinical and office staff. The role ensures a positive experience for every caller and operates in a fast‑paced, team‑oriented environment. The position averages 30–37.5 hours per week and requires availability on weekdays as well as evening and weekend hours.

• Answer high‑volume incoming calls promptly, professionally, and courteously.
• Determine caller needs and direct calls appropriately across four offices.
• Schedule and confirm patient appointments.
• Assist callers with all requests efficiently and timely.
• Send detailed messages to offices and communicate with receptionists, nurses, clinicians, managers, hospitals, pharmacies, and labs.
• Read, monitor, and maintain clinicians’ schedules.
• Work recall lists daily.
• Support administrative tasks and call‑center duties as assigned.
• Maintain a positive and patient‑focused approach with every interaction.

• Strong customer service, phone etiquette, and communication skills.
• Ability to handle high call volumes while maintaining a positive experience for each caller.
• Detail‑oriented, organized, and capable of multitasking in a fast‑paced environment.
• Team‑oriented with the ability to work collaboratively.
• Reliable, punctual, adaptable, and job‑knowledgeable.
• Ability to listen, understand, and respond accurately to caller needs.
• Commitment to maintaining the expected monthly Live Answer Rate and Average Talk Time.
• Regular and prompt attendance required.

• Maintain a clean and organized workstation.
• Perform additional duties as needed or assigned.

• High school diploma or equivalent.
• Typing and computer proficiency.
• Previous customer service experience (preferably in a call center).
• Healthcare or medical office experience preferred but not required.

• 401(k) with matching.
• Dental insurance.
• Health insurance.
• Vision insurance.
• Paid time off.
• Flexible schedule.

Job Type: Full‑time

Work Location:

In person

Reports to:

Assistant Director of Patient Access and Scheduling

Pediatric Healthcare Associates is an equal employment opportunity employer.