Shelbyville DC - Customer Service Representative

Address 503 Logistics Drive, Shelbyville, KY, 40065, US

Compensation $20.00/hour

Job Description

At Kuehne+Nagel, we nurture a culture of performance and recognition. As one of the most successful international logistics companies, we have many career growth opportunities. If you are looking for career development or simply a great place to be, then consider joining us as a Customer Service Representative.

The Customer Service Representative (CSR) serves as Kuehne & Nagel’s primary point of contact for customers. This role is responsible for receiving and processing orders, conducting necessary follow-up communication, and ensuring accurate, timely, and complete responses to both internal and external distribution centers. The CSR facilitates communication across departments and must consistently demonstrate professional and courteous phone etiquette. The position requires strong attention to detail and the ability to deliver quantifiable results.

• Process customer orders received via mail, fax, email, EDI, or phone.
• Compile, sort, and verify accuracy of data prior to entry.
• Review records such as bills, computer printouts, bills of lading, and related documents; communicate unit prices, shipping dates, delays, and other required information to customers.
• Enter orders into the automated system and compute total costs; maintain records or file order copies as requested.
• Coordinate with warehouse staff and carriers to trace or expedite delayed or missing shipments.
• Compile statistics and prepare reports for management.
• Investigate overdue, damaged, or short shipments with customers and/or carriers.
• Address customer billing or service complaints; route service issues to appropriate departments and provide timely updates.
• Provide back-up support for accounts outside of primary responsibility.

• Minimum 2 years of customer service experience.
• Experience with WMS systems; AS400 or similar systems preferred.
• Strong verbal and written communication skills.
• Intermediate proficiency in MS Word and Excel.
• Excellent follow-through and customer service focus.
• Effective problem-solving abilities.
• Ability to prioritize and manage multiple tasks.
• Highly organized and detail-oriented.

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.