Scheduling Coordinator; Hybrid

Vision First is accepting applications for a Scheduling Coordinator to join our growing team. This role is highly customer service focused, and provides the opportunity to work directly with our patients via phone and online channels to support their scheduling needs.

This position has a hybrid work schedule, requiring one in-office workday per week at our Shelbyville, KY or Louisville, KY location. Initial training will be conducted in office to ensure a successful onboarding experience.

Previous call center/contact center experience or experience in a prior healthcare role focused on medical appointment scheduling is preferred.

Job duties include but are not limited to:

• Scheduling appointments for multiple locations as well as online appointment requests.
• Review provider schedules to ensure accurate and efficient scheduling practices.
• Strive to provide one-call resolution whenever possible; elevate issues or questions to a supervisor as appropriate.
• Follow established department best practice standards to ensure excellent service and timely, accurate appointment scheduling.
• Electronically sending new patient paperwork.
• Stay current on updates related to clinic locations, providers, and physician scheduling preferences.
• Obtain insurance eligibility or authorizations.
• Meet established team KIPs, productivity goals, and call audit quality standards.
• Perform various administrative tasks and projects as assigned.

A successful candidate will have the following qualities:

• Prior experience in a scheduling or a call center environment preferred but not required
• Excellent customer service skills
• Advanced computer skills, experience with an EHR system is helpful
• Highly organized and detail-oriented
• Strong communication skills
• Ability to multi-task in a fast-paced work environment
• Must be able to manage your time while meeting goals and assigned metrics

• Generous paid time off including up to 3 weeks of PTO in the first year, 6 paid holidays, and 1 floating holiday per year
• Employee Stock Ownership Program (ESOP) and 401k
• Medical Insurance, including up to a $500 employer contribution to your HSA
• Dental Insurance
• Company-paid life insurance, with supplemental insurance available
• Long-term and short-term disability insurance
• Free eye exam and glasses