Enrollment Services Specialist

Join to apply for the Enrollment Services Specialist role at Ivy Tech Community College
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In this role you will be one of the first points of contact for prospective, applied, and current students, providing assistance with assessment and testing, payment options, registration, and college and campus resources.

• Provide assistance to prospective, applied, and current students covering a wide range of detailed information
• Handle incoming inquiries for the Enrollment Center and ticket escalations
• Assist students in completing the online processes including admissions applications, online orientation, and accessing information in MyIvy, Ivy Learn, and other online platforms
• Make appropriate referrals to the Financial Aid Office when necessary
• Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores
• Assist in first term advising and registration for new first‑time students
• Assist new, readmit, and transfer students in completing enrollment steps and signing up for appropriate new‑student advising group sessions
• Escalate complex issues and questions to subject matter experts
• Be proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, and work effectively & efficiently to resolve escalated issues
• Have in‑depth knowledge of various areas of the College
• Make appropriate referrals to other campus departments and resources, including, but not limited to:
  Ivy + Career Link, Advising, Tutoring, and Academics
• All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards
• Some evening and/or weekend work required
• The above list of duties is not exhaustive; other duties logically associated with the position may be assigned

• $38,000 - $42,000 annually based on experience and education

• Typical business work hours; may be adjusted during peak times

Full‑time, benefits‑eligible position with no enrollment waiting period. Exceptional benefit offerings, including:

• Medical, dental, vision, life, spouse/child life, long‑term disability, short‑term disability insurance
• Retirement Plan with 10% employer contribution, no match necessary, with no waiting period
• Paid time off: vacation, sick time, holidays, winter break from December 25th to January 1st, and more. Up to 47 paid days off per year
• Free Ivy Tech tuition for employee, spouse, and dependents
• Tuition reimbursement at other institutions for employees pursuing higher degrees
• Opportunities for professional development
• Discounts for rental cars, hotels, and electronic and mobile devices
• Eligible employer under the DOL Public Service loan forgiveness program

• Associate degree required;
  Bachelor’s degree preferred
• Two years of relevant experience required
• Prefer at least two years of direct experience in registration, records, enrollment, admissions, or higher education
• Strong customer service and interpersonal skills
• Ability to promote an inclusive environment that reflects the broad diversity of our students and employees; every individual must feel respected and valued

Entry level

Full‑time

Other

Higher Education

Ivy Tech Community College is an accredited, equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College’s Title IX Coordinator or the U.S. Department of Education Office of Civil Rights.