Team Operations Lead

The Team Operations Lead supports and guides daily brokerage activities across both Operations and Carrier Sales. This role functions as a working lead—handling freight execution, supporting carrier procurement, mentoring team members, and driving process improvements through data analysis and technical problem-solving. The Team Operations Lead ensures service quality, operational accuracy, and effective use of systems and tools while helping the team achieve performance and margin goals.

• Oversee day‑to‑day workflow for Operations and Carrier Sales team members.
• Serve as the first point of escalation for service issues, exceptions, and customer concerns.
• Support load planning, scheduling, and real‑time problem resolution.
• Ensure accurate load entry, documentation, and TMS data integrity.
• Provide coaching, guidance, and informal training to junior team members.

• Assist in sourcing, onboarding, and managing carrier relationships.
• Support carrier representatives with pricing, lane strategy, and capacity planning.
• Monitor carrier performance and resolve service failures or compliance concerns.
• Analyze market conditions to support competitive rate decisions.
• Support development and retention of a trusted carrier network.

• Build and maintain operational dashboards, reports, and performance metrics.
• Analyze KPIs such as on‑time performance, carrier utilization, cost per mile, and margin trends.
• Identify workflow inefficiencies and recommend process or system improvements.
• Support TMS enhancements, testing, and troubleshooting in partnership with internal technical teams.
• Use data to forecast capacity needs, evaluate carrier performance, and support pricing strategy.
• Meet or exceed margin goals as determined by established budget or guidelines.
• Meet or exceed order count goals as determined by established budget or guidelines.

• Work closely with Account Managers to ensure customer expectations are met.
• Partner with leadership to implement new processes, SOPs, and performance standards.
• Facilitate account growth through multi‑level relationships with assigned customers.
• Coordinate with Compliance and Documentation teams to ensure accuracy and regulatory adherence.
• Perform other duties as assigned.

• 2–4+ years of experience in freight brokerage operations or carrier sales.
• Bachelor’s degree from an accredited four‑year college.
• Ability to work in a fast‑paced environment and adapt to changing priorities.
• Effective verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Strong understanding of transportation markets, carrier networks, and brokerage workflows.
• Demonstrated ability to mentor or guide team members.
• Proficiency with TMS platforms and intermediate Excel/Google Sheets skills.
• Strong analytical mindset with the ability to interpret data and drive decisions.
• Drive, resilience, and self‑motivation.

• Experience building dashboards or reports (Power BI, Tableau, or similar).
• Familiarity with process improvement methodologies.
• Exposure to API‑based tools, automation, or workflow optimization.
• Collaborative mindset with the ability to work effectively in a team environment.