Clinical Team Manager

Overview

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity.
We are a people first organization whose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you’ve experienced

• Responsible for oversight and direction for an interdisciplinary hospice team.
• Ensures that clinical care is effective and meets the needs of patients and families.
• Provides supervision and evaluation including timely performance appraisals of team members.
• Formulates and implements corrective actions because of evaluations or when performance issues are observed. Assists Human Resources with the termination of employees in accordance with performance standards, staff policies, and job descriptions.
• Assists with hiring, orientation and mentoring of new employees.
• Ensures development and revisions of the plan of care through IDG meetings and other formal and informal planning activities.
• Ensures that the service is provided within the structure, policy and regulatory environment required by VIA.
• Ensures that discharge decisions are based on meaningful assessment information and follow appropriate procedure.
• Ensures that documentation meets all standards as designated by VIA.
• Provides problem solving and palliative care and symptom management consultation to team members and peers.
• Complies with all expectations of quality improvement activities to continuously monitor, evaluate and improve team performance.
• Ensures that all clinical staff functions in accordance with established procedures and legal requirements.
• Collaboratively works with team within EMR to ensure recertification process is completed per organizational polices and regulatory requirements.
• Provides back-office support within EMR per organizational expectations.
• Assumes responsibility for effective administration of Clinical Team functions.
• Actively reviews available reports and statistical data to effectively and efficiently manage the team.
• Ensures that all patient care meets professional, organizational, regulatory, licensure, and accreditation standards through on-going monitoring and improvement activities.
• Assumes responsibility for professional development and staying abreast of current trends in the healthcare field.
• Ensures the timely incorporation of new information, policies and/or procedures into practice.
• Ensures accuracy of and approves time sheets/payroll summary forms and paid time off requests for direct reports.
• Provides ongoing monitoring for compliance with internal initiatives.
• Recommends modifications of existing or development of new policies and procedures based on practice patterns and needs.
• Ensures continuity of patient care during times of regularly assigned staff absences.
• Maintains professional relationships with other providers, patients and families, and vendors.
• Maintains existing partnerships between hospice and long-term care and physician practices.
• Responds to customer concerns and facilitates prompt resolution of issues. Makes appropriate changes in practice based on concerns.
• Utilizes feedback from long term care and physician practices to provide exceptional customer service.
• Ensures that problems and questions are effectively addressed, researched, and resolved.
• Receives and responds to text messages/e-mails/voice mails as necessary.
• Presents and maintains a highly professional image.
• Assumes responsibility for establishing and maintaining effective working relationships with leadership and staff in…