Planet Fitness Customer Service Representative

Planet Fitness FT Customer Service Representative

Join to apply for the Planet Fitness FT Customer Service Representative role at National Fitness Partners
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Full‑time and part‑time positions are available. Full‑time starts at $12 per hour, part‑time starts at $11 per hour. Hourly increases are granted at 180 days, 1 year, and every 6 months thereafter.

• Mon‑Fri: 5 AM–1 PM, 1 PM–9 PM, 3 PM–11 PM
• Sat‑Sun: 7 AM–2 PM, 11 AM–7 PM

National Fitness Partners serves over one million members at 170+ Planet Fitness clubs throughout the eastern U.S. We believe in transforming lives by supporting our team members, our club members, and our community through our Judgment‑Free fitness experience.

• Growth opportunities – over 90% of our management team started as an entry‑level team member
• Competitive pay with scheduled hourly increases at 180 days, 1 year, and every 6 months thereafter
• Shift‑differential pay for select shifts
• Paid time off for all employees
• 401K retirement fund with employer match up to 4%
• Health insurance options including health, dental, vision, family life insurance, and more
• Basic life insurance & short‑term disability (100% company paid)
• Employee assistance program
• Free employee Black Card membership, including one membership for a direct family member
• Some benefits are available only to full‑time, eligible employees

• Answer phones in a friendly manner using the information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point‑of‑sale system
• Promote our unique fitness instruction classes (PE@PF) to active members and new members
• Maintain a clean, sanitized, and safe club environment

Our culture is unique. We are servant leaders and our mission is to transform lives through affordable fitness. Career development is important to us. We will provide training in leadership, customer service, and business operations that will help you achieve your personal and professional goals. Our growth within the fitness industry provides many exciting and challenging career opportunities.