Customer Service Representative

Position Summary

At Penn Engineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

• Medical & Employer Paid:
  Dental and Vision
• Parental Leave
• 401k and Employer Match
• Paid time off and holidays
• Tuition reimbursement
• Paid On the Job Training
• Performance incentive bonuses
• Community Volunteering
• Talent Referral Bonus Program
• Employee Centric Culture

The Inside Sales Representative’s (CSR) role is to represent Haeger to our customers. This position acts as the liaison between the House Accounts and all facets of the Haeger organization including the Operations, Accounts Receivable, Engineering, Shipping, and Material Control at all facilities as well as the Sales/Marketing personnel. The Inside Sales Representative is responsible for addressing customer inquiries, problems, orders, and ensuring all the customer needs are met satisfactorily and promptly.

• Manage RFQ requests and Order Receipts for House Accounts
• Perform daily, weekly and monthly production reporting
• Monitor the customer portal and update as required
• Maintain an excellent rapport with customers, including timely and accurate information processing
• Coordinate customer inquiries within Haeger for general product information, routing and scheduling of regular and special orders, customer specifications, shipping dates, variations in demand as well as quality issues
• Ensure all communication with the customer whether via email or phone is professional
• Pull customer delivery ratings and forward to the department manager.
• Communicate any delivery deviation from the customer releases to ensure timely delivery
• Communicate with the department manager on any significant changes and developments in customer demand as well as customer complaints for appropriate communication within the organization
• Provide ongoing support of data analysis and running reports as needed for the Sales Team, General Manager and other areas as needed
• Perform the necessary safety requirements to avoid injury to self and fellow employees.
• Housekeeping/6S
• Other duties as assigned

Our commitment to Diversity, Equity and Belonging (DEB) endeavors to create a safe space for all employees and customers, regardless of age, race, sex, gender identity, national origin, or religion. We lift voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.

Haeger - MI

• High school degree required, and bachelor’s degree preferred
• Automotive industry experience preferred
• Strong MS Excel skills
• Strong – verbal and written communication skills, problem solving skills, as well as customer service aptitude and attitude
• MRP/ERP software knowledge/ experience with JDE helpful
• Proficient in Microsoft Office software

Not specified.

• Follow all safety requirements to avoid injury to self and fellow employees.
• Create and maintain a safe work environment; repair and/or report non-conformances to company safety policies and guidelines.

• Air‑conditioned office; goes into manufacturing facility periodically.

• Able to sit or stand for 8 - 10 hours a day.
• Position Type/Expectations of
  
  Working Hours:
• Full time position
• Regularly scheduled to work 8 – 10 hours a day
• Must be able to work Monday - Friday

Entry level

Full‑time

Other

Machinery Manufacturing