Customer Service Advisor; Technical​/Trades

Position: Customer Service Advisor (Technical / Trades) (Permanent)
Customer Service Advisor (Technical / Trades)
£32,000 + Bonus + Excellent Company Benefits Package
Shefford, Bedfordshire (Commutable from: Bedford, Sandy, Hitchin, Luton, Leighton Buzzard, Bletchley, Milton Keynes)

Do you have customer service experience within a technical or trade counter background?

Are you looking to progress your career with a stable, industry-leading company, offering a performance-related bonus to reward your contributions and full training in a new field of engineering?

This is an excellent opportunity to join a well-established organisation, who will invest in you with internal training across engineering, operations and new systems, enabling you to develop into a key point of contact for your customers.

This values-led organisation continues to grow and offers great long-term career progression, alongside job security, a healthy work/life balance and a supportive team environment. They are now looking to recruit an additional Customer Service Advisor.

You will work with a range of customers over the phone, via email, and internally with operations and field engineering teams. You'll support order processing, issue resolution, and ensure a seamless service experience. All necessary training will be provided internally.

This role suits a candidate from a customer service background within a technical or trade counter environment.

The Role

Handling customer enquiries via phone, email, and internal channels
Processing orders, providing technical, and warranty support
Maintaining records, reporting, and stock/inventory controls

The Person

Customer service or sales experience
From a technical or trade counter background
Interested in career progression and internal training opportunities

Reference Number: BBBH(phone number removed)

Please click "Apply Now" or contact Ben Dunsford at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates