Senior Housing Solutions Officer - Local Authority

Senior Housing Solutions Officer

• Location: Sheffield
• Job Type: Full-time, Temp, Office-Based
• Salary: £16.65 per hour

Are you passionate about helping vulnerable households and have a customer-centric approach? If you thrive in a busy environment and have a strong resilience, consider applying for the role of Senior Housing Solutions Officer. This is a full-time temporary position where you will be instrumental in providing housing advice, assessing housing needs, and delivering tailored housing solutions.

Day-to-Day of the Role:

• Conduct interviews, undertake assessments within statutory and policy frameworks, provide ongoing support, and maintain client contact.
• Carry out home visits or visits to hospitals and other relevant sites.
• Collect information from a variety of sources to progress cases from application to final outcome and evaluation.
• Provide information on all available housing, support, and other related services.
• Assist clients in accessing specialist support services as required (e.g., advocacy services, tenancy support).
• Liaise with other statutory and voluntary sector organisations and manage own targets specific to the post.
• Respond to customer queries and/or complaints and carry out service user consultation to inform the development of Housing Solutions.
• Produce and present reports, including making recommendations on any aspect of the Housing Solutions Service.

Required Skills & Qualifications:

• Demonstrated customer focus with excellent prioritisation and organisational skills.
• Strong communication skills and the ability to work independently as well as part of a team.
• Resilience and a keenness to learn, with the ability to support Housing Solutions Officers with complex cases.
• Experience in a similar role within housing or a related field is highly desirable.
• Familiarity with relevant housing law and the ability to advise on complex areas.

Benefits:

• Opportunities for professional development in a supportive environment.
• Commitment to equality, diversity, and inclusion, with initiatives to promote representation from under-represented groups.
• Enhanced Disclosure and Barring Service Check.
• Access to a dedicated consultant for ongoing support.
• Secure and easy-to-use online timesheet system.
• Self-service portal for managing holiday requests, payslips, and other employment documents.

If you would like to apply, please submit a current version of your CV by clicking Apply Now.