Senior Housing Solutions Officer

Senior Housing Solutions Officer

• Location: Sheffield City Centre
• Job Type: Full-time, Temp
• Salary: £17.18 per hour

Join our Housing Advice and Options Service as a Senior Housing Solutions Officer. This role is crucial in providing tailored housing advice, assessing households in housing need, and delivering effective homeless prevention solutions. If you are passionate about making a significant impact in the lives of vulnerable households and have a strong customer-first approach, this opportunity is for you.

Day-to-Day of the Role

• Conduct interviews, undertake assessments within statutory and policy frameworks, and maintain ongoing support and client contact.
• Carry out home visits or visits to hospitals and other relevant sites.
• Collect information from various sources to progress cases from application to final outcome and evaluation.
• Provide information on all available housing, support, and other related services.
• Assist clients in accessing specialist support services as required (e.g., advocacy services, tenancy support).
• Interpret and support clients through the Council's Lettings Policy, including assistance with the bidding process.
• Undertake office duty and liaise with other statutory and voluntary sector organisations.
• Arrange supported and interim accommodation with the Supported and Temporary Accommodation Team where required.
• Manage own targets specific to the post and respond to customer queries and/or complaints.
• Carry out service user consultation to inform the development of Housing Solutions, including quality control.
• Assist with the writing of procedures and information about the service.
• Respond to telephone, mail, and electronic enquiries.
• Produce and present reports including making recommendations on any aspect of the Housing Solutions Service.

Required Skills & Qualifications

• Proven ability to provide and maintain a quality Housing Service.
• Excellent understanding of the housing needs of vulnerable people.
• Strong customer service experience and commitment to customer-oriented service delivery.
• Excellent communication skills, both written and oral.
• Ability to work constructively and calmly with people who may be upset or in a crisis situation.
• Time management and organisational skills, with the ability to prioritise workload and meet deadlines.
• Computer literacy, including the ability to use and update databases.
• Experience in managing a caseload and delivering housing casework within a quality framework.
• Ability to work in partnership with both voluntary and statutory organisations.

Benefits

• Competitive salary package.
• Opportunities for professional development.
• Supportive and inclusive work environment.
• Commitment to equality, diversity, and inclusion.

If you feel that this role would be a good fit for you, please apply by clicking Apply Now.