Service Technician

Alimak Group is a global provider of sustainable vertical access and working at height solutions in the commercial, industrial and construction sectors. With a presence in more than 120 countries, the Group develops, manufactures, sells and services vertical access and working at heights solutions with focus on adding customer value through enhanced safety, higher productivity and improved cost efficiency.

The Group has a large installed base of elevators, service lifts, temporary and permanent hoists and platforms and building maintenance units around the world. The solutions portfolio also comprises of height safety protective equipment, load measurement & control, lifting & handling, and a global after-sales business model, with recurring revenue from spare parts and services such as inspection, certification, maintenance, refurbishments, replacements and training.

Founded in Sweden 1948, the Group has its headquarters in Stockholm, 26 production and assembly facilities in 15 countries and approximately 3,000 employees around the world.

At Alimak Group, we understand that our employees are the key to our success. Our aim is to be an attractive Employer of choice, and we strive to attract, develop, and retain qualified and motivated people in a professional and attractive working environment. Working at Alimak Group means you will be part of a team of professionals who work together to bring about innovation and best practices in vertical access solutions.

The Service Technician plays a key role in delivering safe, reliable, and high-quality support for Tractel UK’s lifting, height-safety, and load-handling solutions.

This role is responsible for the maintenance, inspection, and repair of Tractel equipment, ensuring full compliance with UK safety regulations and company standards, by providing expert technical service, clear documentation, and professional customer support.

The Service Technician helps maintain Tractel’s reputation for safety, efficiency, and outstanding service while supporting the wider team in achieving operational and customer-satisfaction goals.

• Perform maintenance, inspection, and repair of Tractel lifting/man riding, height-safety, and load-measurement equipment
• Carry out LOLER/PUWER inspections and ensure all work complies with relevant UK safety standards and Tractel procedures
• Diagnose mechanical and electrical faults and complete necessary corrective actions safely & efficiently
• Conduct site visits at customer sites, to inspect and problem solve client machines
• Prepare detailed service reports, inspection certificates, and documentation for customers and internal systems
• Provide technical support and product knowledge to customers both on-site and remotely Work collaboratively with the service team, sales team, and technical support to ensure customer satisfaction
• Participate in training to remain current on Tractel products, safety standards, and new technologies

• Take ownership

• Follow manuals to ensure product safety is maintained
• Adhere to all health and safety protocols, promoting a safe working environment for customers and colleagues

To be successful in this role you will have:

• Be mechanically minded
• Have a high attention to detail
• Be a team player

• Electrical knowledge would be advantageous, however full training will be provided

• Trade background would be advantageous

• Desired:
  Mechanical based NVQ would be advantageous, but not essential

We value our team and strive to offer a competitive salary and benefits package as well as:

• A Global Company
• Starting salary £30,049 per annum, with the opportunity to progress within our Technician pathway.
• A Safety Focused Employer
• A Sustainable Business
• Value-based Culture
• Diverse Company
• Equal-Opportunity Employer

Alimak Group is an equal opportunity employer committed to diversity and inclusion in the workplace.

The interview process will comprise of a face-to-face competency-based interview with the Workshop Manager and another member of the TUK Management Team.

Reaching new heights together – At Alimak Group we aim high. Our company vision and values serve as a strong foundation for our strategic plan; they drive our attitude towards the way we work and provide clarity and guidance around what we stand for as a company. Our values help us to ensure we all work towards the same goals and together with our vision they shape our culture and create a positive environment where we can achieve success.