Technical Sales Consultant

Salary: Base salary £30k to £40k pa depending on experience. OTE £50k to £65k (uncapped)
Role type: Permanent, Full Time.
Location: Following a period of office-based training and learning the post offers flexible working, but with an expectation to be in the office once a week. Site visits as needed.
Reporting to: Sales Director

About IMS:

At IMS Heat Pumps, we’re more than just a business; we’re a family and friends team with a shared history of collaboration. With offices in Perth and Sheffield, we united our expertise to establish IMS Heat Pumps Limited in 1997. Our mission is to provide top-notch design, installation, commissioning, service, and maintenance of Ground and Air Source Heat Pumps. Join us if you’re eager to work with a close-knit, experienced team, contribute to a pioneer in renewable energy, and be part of a business that combines professional excellence with a warm, inclusive atmosphere.

The Role:

You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities.

This is a hands‑on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales.

Key Responsibilities:

• Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline.

• Follow‑Up & Conversion: Actively follow up on quotes and leads, identifying decision‑makers, understanding their needs, and closing deals.

• Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust.

• Solution Design: Create MCS‑compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics.

• Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements.

• Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth.

• CRM & Reporting: Maintain accurate, up‑to‑date records in our CRM and provide insights on performance.

• Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders.

• Team
  
  Collaboration:
  
  Share insights, contribute to process improvements, and support wider sales and operational objectives.

What We're Looking For:

• Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps.

• Technical
  
  Skills:
  
  Proficient in MCS 3005, NIBE DIM, and heat loss calculations.

• Sales
  
  Experience:
  
  Demonstrated success in a sales role, preferably in technical or energy‑based sectors.

• CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately.

• Safety‑Focused: Commitment to safe working practices and regulatory compliance.

• Professional Presence: Positive, articulate, and customer‑oriented in all interactions.

• Driven & Independent: Highly self‑motivated, capable of working autonomously and managing multiple priorities.

• Team Player: Willing to collaborate, communicate openly, and support a growing team.

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)

• Skills‑Based Interview: Engage in a detailed discussion about your past experiences with our Head of Sales (45 minutes)

• Final Interview: Final Interview with IMS Managing Director (1 hour
  - In person).

Perks of the job:

• 25 days annual leave (plus 9 bank holidays)

• Birthday Day Off

• Additional Days off for Length of Service*

• 10 days sick pay (following qualifying period)

• EV Salary Sacrifice Scheme

• Quarterly Staff Events

• Bonus Scheme*

• Company Mobile Phone

• Continuous learning & development

• Strong focus on work‑life balance

* Subject to T&Cs

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