Regional Retail & Service Manager

Regional Retail & Service Manager - Health & Fitness

Up to £40,000 +£5,000 bonus +car + travel expenses

Monday-Friday; 1-2 days week WFM, 3-4 days week visiting sites, covering the West Midlands, Warwickshire, Sheffield, Manchester and Cumberland.

We are working with an award winning and arguably the most successful sports, leisure and fitness operator in their market to find a Regional Retail & Service Manager to provide strategic, commercial and operational support to the retail and front of house departments in over 30 health and fitness facilities from Warwickshire to Sheffield to Northumberland.

This is a newly created role to support the ongoing expansion of this successful operator so it is a very exciting time to be joining them.

• Lead and embed a high-quality, consistent customer experience across all Front of House, service, and retail operations.
• Drive regional retail strategy, including procurement, supplier management, merchandising, and stock control.
• Use customer feedback, data, and performance metrics to improve service delivery and commercial outcomes.
• Ensure operational standards, compliance, and brand presentation are maintained across all customer-facing areas.
• Oversee digital customer platforms, identifying opportunities to enhance the customer journey and service efficiency.
• Recruit, develop, and coach Front of House, service, and retail teams to build capability and performance.
• Manage regional budgets, payroll, and cost controls to ensure strong commercial returns and KPI delivery.

• At least 3-years senior retail management experience in a multi-site/central support capacity possibly as a Retail Operations Manager, Retail Development Manager, Head of Retail, Central Support Manager, Area/Regional Manager or Territory Manager.
• Experience in budgeting, forecasting, reporting and business planning.
• Experienced in visual merchandising, auditing, ordering and stock control.
• Strong influencing and stake holder management skills.
• A passion for health and fitness and retail trends in this space.
• Valid driving licence and willing to spend 2-4 days week on the road.

For more information, please click apply with your up-to-date cv and we will be in touch if you have the right level of experience.