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Rail Quality Coach & Process Improvement Specialist

Job in Sheffield, South Yorkshire, S5, England, UK
Listing for: First Customer Contact Ltd
Full Time position
Listed on 2026-02-28
Job specializations:
  • Quality Assurance - QA/QC
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A major contact centre provider in Sheffield seeks a Quality Assurance Specialist to enhance customer service through quality management processes. You'll conduct audits, implement improvement plans, and work closely with operational teams to reinforce quality standards. Ideal candidates should have experience in a contact centre and excellent communication skills. Competitive pay and a range of benefits are offered, including free bus travel and generous holiday allowance.
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