Team Leader, Management

Who we are

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We’re open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for a Team Leader to join our Redbridge Adult Drug and Alcohol Service. They will be leading the team who deliver activities and interventions within our thriving Redbridge Recovery Hub. This includes daily abstinence-based groups, Family and Friends support, acupuncture, Women’s Space, Capital Card Events, BRIC and ETE programmes, and professional training.

Team Leaders at Via are a key to ensuring the delivery of excellent services, maintaining continuity of care, ensuring adequate cover for service delivery, meeting service contractual requirements and key performance indicators, and responding to internal and external audits and reviews. They support and develop recovery practitioners to be able to deliver effective case management of service users, including a thorough understanding of local pathways and safeguarding, in 121 and group settings.

Team Leaders work effectively in partnership with stakeholders including those who use our services, staff and volunteers, to co‑lead the development and maintenance of a high‑quality service ensuring adherence with all Via policies, practice and principles.

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure. If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.

Deadline: 1/3/26 at midnight

Salary: £37,282 - £39,222 inclusive.

Vacancy type:
Permanent

Working hours:

37.5 hours per week, Monday‑Friday. Usual hours are 9am‑5pm, with some late duty in rotation with other Team Leaders.

Our Deputy Service Manager is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. You can reach Richelle Marks by email