Operations Supervisor

Overview

University of Sheffield. We have an exciting opportunity in Performance Venues at the University of Sheffield for someone with a real commitment to customer service and operational delivery to work as part of a team delivering spellbinding culture and unforgettable performances in our three venues, Octagon, Drama Studio and Firth Hall.

The Performance Venues team are part of Estates and Facilities Management and are responsible for the management of performance and events spaces across the campus, focused around three principal venues and a number of other University presentation spaces.

Reporting to the Deputy Head of Performance Venues, you will play a key role in the delivery of support operations for a wide variety of events across our venues. Offering operational support to both internal and external contacts, you will provide a first-class customer experience and ensure that our venues are incredibly welcoming, ready, and safe for a wide range of users.

To be successful in the role, the Operations Supervisor will demonstrate a genuine commitment to providing a high quality and adaptable customer service, have an ability to take ownership of problems, work hard to resolve them and have excellent communication and team working skills.

The ideal candidate will have experience of supervising and directing the work of others, along with the skills required to foster and maintain relationships with colleagues, hirers and stakeholders.

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

• Provide operational support to internal and external contacts and help deliver a high-quality customer experience across venues.
• Ensure venues are welcoming, ready, and safe for a wide range of users.
• Work with the team to support events across Octagon, Drama Studio and Firth Hall.
• Take ownership of problems, resolve issues, and communicate effectively with stakeholders.
• Supervise and direct the work of others and foster relationships with colleagues, hirers and stakeholders.

• Experience of supervising and directing the work of others.
• Skills to foster and maintain relationships with colleagues, hirers and stakeholders.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

Find out more at  and join us to become part of something special.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.