Customer Liaison Manager

About the role

We have an opportunity for a Housing Customer Liaison Manager to join our team on a full-time, permanent basis.

You will lead and motivate our team of mobile Customer Liaison Officers to deliver a visible and accessible face-to-face service to both our homeowners and rental residents.

You will be a key contact for local stakeholders across the operating area, promoting a positive perception of Guinness with both stakeholders and residents, thereby enhancing our reputation in the area whilst working closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.

This role covers Sheffield, Rotherham and the surrounding areas. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car.

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing professional, but also have great customer service skills and a willingness to go the extra mile to get the job done.

You will also be able to demonstrate:

• Experience in leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture.
• Experience in delivering exceptional service to a diverse range of customers through others.
• Experience in managing and prioritising resources effectively to meet demand.
• Experience in managing and coaching performance and getting the best out of individuals and teams.
• Ability to analyse data and draw conclusions to improve performance.
• Excellent written, oral and interpersonal communication skills.
• Ability to present information concisely to senior managers and other stakeholders, to support and influence decision-making.
• Proven budget management skills.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.

When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile.