Assistant Operations Manager

When you join Spicerhaart you become a valued part of the Spicerhaart family
, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.

• Basic Salary £28,000 per year
• Complete on target earnings of £40,000 per year

Are you an experienced property professional with a strong background in Estate Agency, Lettings, or Property Management
? Do you have the leadership skills to inspire a team, build lasting client relationships, and drive business growth?

We are looking for an Assistant Operations Lead to join our growing PX-GC team
, supporting the Operations Manager while playing a key role in developing new business, managing client relationships, and leading the sales team to deliver exceptional results.

This is a fantastic opportunity for someone with mid or senior-level experience in the property sector who is ready to take on a highly visible role within a dynamic and fast-paced environment.

As a senior member of the team, you will work closely with the Operations Manager to drive performance
, develop new opportunities
, and maintain strong relationships with clients and industry partners
. You will also take responsibility for managing the office and team in the absence of the Operations Manager.

This is a hands-on leadership role where you will balance strategic thinking with day-to-day operational management and sales delivery.

• Build and nurture long-term relationships with new and existing clients
  , working alongside the Operations Manager, Business Development Managers, and wider team.
• Lead, mentor and motivate the sales team
  , ensuring targets and service standards are consistently achieved.
• Support the Operations Manager in implementing strategies to improve team performance and operational efficiency
  .
• Identify and develop new business opportunities to drive continued growth.
• Represent the business at client meetings, presentations and industry events
  , always promoting the company professionally.
• Deliver against sales targets across property sales and associated services
  .
• Take responsibility for office leadership and operational management in the absence of the Operations Manager.
• Contribute to senior leadership discussions
  , recognising industry trends and identifying opportunities to expand existing accounts.
• Provide solutions to operational or client challenges, ensuring issues are addressed quickly and professionally
  .

• Ensure all internal systems are maintained with accurate records, documentation and clear communication trails
  .
• Maintain high client service standards and service level agreements across the team.
• Liaise with external suppliers and industry professionals
  , including RICS valuers and contractors.
• Work collaboratively with the wider Part Exchange & Group Clients team to manage workloads and client expectations.
• Manage your own sales pipeline and workload while supporting the wider team.
• Support training and development across the team
  , sharing expertise and best practice.
• Attend and contribute to senior team meetings
  , presenting business results when required.

• Experience with in Estate Agency, Lettings, Property Sales or Property Management
• Proven leadership or management experience
• Strong track record of driving sales performance and business growth
• Excellent relationship building and client management skills
• Confident communicator with strong presentation and negotiation abilities
• Highly organised with strong attention to detail
• Ability to work in a fast-paced, target-driven environment

This is an opportunity to join a high-performing property team within a growing and innovative business
, where your leadership, ideas and experience will make a real impact.

You’ll play a central role in shaping team performance, growing key client relationships and driving business success
.

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• We’ll need evidence of your right to work in the UK, in the form of: